frequently asked questions
Ordering & Shipping
Do you ship nationwide?
Yes! We ship anywhere in the United States. Every order includes tracking, and you’ll get an email with details as soon as your package is on the way.
How much is shipping and when will my order arrive?
Shipping costs are calculated at checkout based on your location and order size. Most orders arrive within 3-7 business days, with expedited options available.
What's your minimum order amount?
Nope! Whether you need one ingredient or a full supply restock, we’re happy to help.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale pricing for qualifying orders. Contact us directly to discuss your needs and get pricing information.
ORDERS & RETURNS
Can I place an order by phone for pickup?
Yes! Give us a call and we’ll be happy to take your order over the phone. We’ll prepare everything for you so it’s ready when you arrive for a quick and easy pickup at our Chandler storefront.
How soon will my phone order be ready for pickup?
Most orders are ready the same day. Give us a call, and we’ll let you know the pickup time based on what you’re ordering.
Can I modify or cancel my order?
Contact us as soon as possible after placing your order. If your order hasn't shipped yet, we’ll do our best to make changes or process cancellations.
What is your return policy?
We want you to feel confident in every order. Unopened, unused, and resalable non-consumable items can be returned within 30 days of delivery for store credit.
Are there items that can’t be returned?
Yes. For safety, freshness, and quality, certain products are non-returnable. These include:
- Sodium hydroxide (lye) and potassium hydroxide
- Essential oils and fragrance oils
- Colorants and soap bases
- Herbs and botanicals
- Fixed oils and waxes
- Liquids, powders, and butters
- DIY kits and project kits
Gift cards and clearance items are also final sale.
Why can’t consumable items be returned?
Since our products are ingredients used to create cosmetics and personal care items, they must remain verified unadulterated for safety and quality purposes. For this reason, we cannot accept returns on consumables.
How will I receive my refund?
Approved returns are issued as store credit only. Please note, your original receipt is required.
How do I start a return?
Email us at hello@makershaven.com with your order number and details. Our team will guide you through the process. Please don’t send back items without first contacting us, as we won’t be able to accept them.
When will I receive my refund?
Refunds are processed after we receive and inspect your return. If approved, the refund will be applied to your original payment method within 10 business days. If it’s been more than 15 business days since your return was approved, reach out to us and we’ll help right away.
Products & Quality
How do you choose which products to carry?
We test every product ourselves before adding it to our collection. As makers, we only recommend supplies we'd use in our own creations. If it doesn't meet our standards, it doesn't make it to our shelves.
Are your fragrance oils safe for my projects?
Yes! All fragrance oils we carry are IFRA compliant and safe for soap, skincare, and candles when used as directed. If you’d like usage rates, let us know — we’re happy to help.
Do you offer samples or smaller sizes to try first?
While we don’t offer samples for every product, many items are available in smaller sizes so you can test them before stocking up.
How fresh are your ingredients?
We work with trusted suppliers and keep our stock moving quickly. Every product includes a lot code on the label so you can feel confident in what you’re using.
Do you provide Safety Data Sheets (SDS)?
Yes. We’re happy to provide SDS for fragrance oils, essential oils, and other raw materials upon request.
Can you help me choose the right supplies for my project?
Absolutely! We're makers too and love helping others find what works best for their projects. Feel free to contact us with questions about ingredients, techniques, or product compatibility.
Making & Techniques
I’m new to making. Where should I start?
We love helping new makers! Start by contacting us with your interests. We can recommend beginner-friendly supplies and point you toward reliable resources for learning basic techniques safely.
Do you offer classes or workshops?
We're planning to offer hands-on classes in the future. Join our newsletter to be the first to know when workshops become available.
Store & Contact
Do you have a physical store I can visit?
Yes! You can visit our store to see supplies in person, get hands-on advice, and connect with fellow makers. Check our Contact page for current hours and location details.
What are your store hours?
Tues–Fri: 9 AM – 6 PM
Saturday: 10 AM – 4 PM
Sun–Mon: Closed
How soon will I hear back if I have a question?
We typically respond to emails and contact form submissions within 24 hours during business days. For immediate assistance, visit us in store or call during business hours.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure options at checkout.
Can I place a tax-exempt order?
Yes. Contact us before placing your order so we can set up your account.
Is my information safe when I order?
Absolutely. We use encrypted checkout and never share your details without consent.